I don't think the GrayVine people read these threads. They do respond to their "Contact Us" at the bottom of the email. Every time this happens, and I send an email, I get a response. Try it, it's easy.
I'm a listener. I find just listening to someone's problems, they usually solve their problems without me saying very much at all! Also, I have a hard time getting a word in edgewise most of the time.