FDA recalls popular makeup wipes after bacteria found in multiple packs

The FDA has announced a recall of certain cleansing towelettes after discovering contamination that could pose health risks to some users.

The recall affects one of the country’s most recognizable skincare brands, prompting safety warnings for customers who may have purchased the affected batches.

Here’s what you should know if you have these wipes at home and how to make sure your skin stays safe.

What’s the Scoop on the Recall?​

On September 19, 2025, the FDA announced a Class II recall of Neutrogena’s Makeup Remover Ultra-Soft Cleansing Towelettes (2/25-count packs, lot code 1835U6325A). A Class II recall means the product could cause temporary or medically reversible health issues, but the risk of serious, long-term harm is considered remote. Still, it’s not something to take lightly, especially if you or someone in your household has a weakened immune system.

The Culprit: Pluralibacter gergoviae​

So, what’s the big deal? The FDA’s investigation found that these wipes tested positive for Pluralibacter gergoviae, a bacterium that’s no stranger to the beauty aisle. While healthy folks are unlikely to get seriously ill, this bug can cause trouble for people with compromised immune systems. Infections linked to Pluralibacter gergoviae have included urinary tract infections, respiratory illnesses, sepsis, and even eye infections.

This isn’t the first time this bacterium has crashed the skincare party. In 2022, Jergen’s had to recall its Ultra Healing Moisturizer for the same reason. It’s a reminder that even trusted brands can run into trouble and why it’s so important to stay informed.

Where Were the Affected Wipes Sold?​

The recall affects 1,312 cases of wipes distributed across four southern states: Florida, Georgia, South Carolina, and Texas. The FDA hasn’t released a list of specific retailers, so if you’ve purchased Neutrogena wipes in these states recently, it’s time to check your stash.

Also read: Your skin might be sending you an early diabetes warning—here’s what to look for

How to Check If Your Wipes Are Affected​

Flip your package over and look for the lot code on the back. If you see 1835U6325A, you’ve got a recalled batch. Neither Neutrogena nor the FDA has given detailed instructions beyond the recall notice, but we recommend you stop using the wipes immediately and toss them in the trash. It’s better to be safe than sorry, especially when it comes to your skin and overall health.

What If I’ve Already Used the Wipes?​

If you’ve used the recalled wipes and haven’t noticed any unusual symptoms, there’s no need to panic. The risk to healthy individuals is low. However, if you develop redness, irritation, or signs of infection (like fever, swelling, or persistent discomfort), contact your healthcare provider, especially if you have a weakened immune system or chronic health conditions.

Also read: Are your go-to hair products quietly increasing your cancer risk—even from the deadliest types?

Safer Alternatives for Makeup Removal​

If Neutrogena’s wipes were your go-to, don’t worry—there are plenty of gentle, effective alternatives that can keep your skin clean and happy:

• Micellar Water: This gentle cleanser removes makeup and impurities without harsh rubbing. Apply to a soft cotton pad and sweep across your face.
• Cleansing Balms or Oils: These melt away makeup (even waterproof mascara!) and rinse off easily, leaving skin soft and hydrated.
• Reusable Makeup Remover Cloths: Just add water—no chemicals, no fuss, and they’re eco-friendly to boot.
• Fragrance-Free Baby Wipes: In a pinch, these can be a gentle alternative, but always check the ingredients for potential irritants.

And remember, always wash your hands before touching your face, and avoid sharing towels or wipes with others to minimize the risk of spreading germs.

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Key Takeaways

• Neutrogena has voluntarily recalled its Makeup Remover Ultra-Soft Cleansing Towelettes in the US after the FDA found they contained the bacterium Pluralibacter gergoviae.
• The recall is considered a mid-level risk, as the bacteria may pose health issues for immunocompromised people and, in rare cases, healthy individuals.
• The affected wipes, with lot code 1835U6325A, were distributed in Florida, Georgia, South Carolina, and Texas.
• Consumers are advised to check the lot code on their Neutrogena wipes and dispose of any recalled packs immediately to avoid possible infection.

Have you ever experienced a product recall? Do you have a favorite makeup remover you’d recommend to fellow readers? Or maybe you have questions about safe skincare for sensitive or mature skin?