Food delivery service hit by data breach—is your personal information safe?
By
Aubrey Razon
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A popular food delivery service has recently experienced a data breach, potentially exposing customer and driver information. With personal data now at risk, many are questioning how secure these platforms truly are.
Could your sensitive details be compromised, and what steps can you take to protect yourself?
Grubhub detected “unusual activity” that was traced back to a third-party service provider associated with their Support Team.
Upon further investigation with the help of forensic experts, it was revealed that the breach originated from an account belonging to this third-party service provider.
In response, Grubhub has taken immediate action by changing passwords and enhancing the monitoring of its internal systems.

The company's commitment to its users remains steadfast as they continue to work on bolstering their security measures to prevent future incidents.
They assure customers, merchants, and drivers that protecting their trust is a top priority.
The data accessed during the breach includes:
Additionally, hashed passwords for certain legacy systems were also accessed, prompting Grubhub to proactively rotate any passwords that might have been at risk.
Grubhub has clarified that their main Marketplace app was not affected by the breach, and sensitive information such as social security numbers, driver's license numbers, full payment card details, and merchant logins remained secure.
Despite this reassurance, it's crucial for all Grubhub users to remain vigilant.
The company recommends that customers create unique passwords for their accounts as a precautionary measure.
If you've communicated with Grubhub's customer care service, especially as a campus diner, merchant, or driver, it's wise to review your account for any unusual activity.
In light of Grubhub's advice, let's explore some tips for creating strong and unique passwords:
1. Mix It Up: Use a combination of letters (both uppercase and lowercase), numbers, and symbols.
2. Length Matters: Aim for passwords that are at least 12 characters long.
3. Avoid Personal Info: Steer clear of using easily guessable information like birthdays or anniversaries.
4. Use a Passphrase: Consider a random phrase or a line from a favorite song or book that you can easily remember but others can't guess.
5. Password Managers: These tools can generate and store complex passwords for you, reducing the burden of memorization.
As we embrace the digital age, cybersecurity becomes increasingly important.
It's not just about protecting our financial assets but also about safeguarding our identity and privacy.
For our community at The GrayVine, staying informed and proactive about cybersecurity is essential.
Remember, while enjoying the convenience of online services, it's crucial to keep a watchful eye on our personal information.
Let's continue to learn, adapt, and protect ourselves in this interconnected world. Together, we can ensure that our golden years are both enjoyable and secure.
Have you been affected by the Grubhub data breach or another similar incident? Do you have tips for creating strong passwords or managing them effectively? Share your experiences and advice in the comments below.
Could your sensitive details be compromised, and what steps can you take to protect yourself?
Grubhub detected “unusual activity” that was traced back to a third-party service provider associated with their Support Team.
Upon further investigation with the help of forensic experts, it was revealed that the breach originated from an account belonging to this third-party service provider.
In response, Grubhub has taken immediate action by changing passwords and enhancing the monitoring of its internal systems.

Customers are advised to create unique passwords for their accounts. Image source: Grubhub/Facebook.
The company's commitment to its users remains steadfast as they continue to work on bolstering their security measures to prevent future incidents.
They assure customers, merchants, and drivers that protecting their trust is a top priority.
The data accessed during the breach includes:
- Names
- Email addresses
- Phone numbers
- Partial card details (type of card and last four digits) for a subset of campus diners
Additionally, hashed passwords for certain legacy systems were also accessed, prompting Grubhub to proactively rotate any passwords that might have been at risk.
Grubhub has clarified that their main Marketplace app was not affected by the breach, and sensitive information such as social security numbers, driver's license numbers, full payment card details, and merchant logins remained secure.
Despite this reassurance, it's crucial for all Grubhub users to remain vigilant.
The company recommends that customers create unique passwords for their accounts as a precautionary measure.
If you've communicated with Grubhub's customer care service, especially as a campus diner, merchant, or driver, it's wise to review your account for any unusual activity.
In light of Grubhub's advice, let's explore some tips for creating strong and unique passwords:
1. Mix It Up: Use a combination of letters (both uppercase and lowercase), numbers, and symbols.
2. Length Matters: Aim for passwords that are at least 12 characters long.
3. Avoid Personal Info: Steer clear of using easily guessable information like birthdays or anniversaries.
4. Use a Passphrase: Consider a random phrase or a line from a favorite song or book that you can easily remember but others can't guess.
5. Password Managers: These tools can generate and store complex passwords for you, reducing the burden of memorization.
As we embrace the digital age, cybersecurity becomes increasingly important.
It's not just about protecting our financial assets but also about safeguarding our identity and privacy.
For our community at The GrayVine, staying informed and proactive about cybersecurity is essential.
Remember, while enjoying the convenience of online services, it's crucial to keep a watchful eye on our personal information.
Let's continue to learn, adapt, and protect ourselves in this interconnected world. Together, we can ensure that our golden years are both enjoyable and secure.
Key Takeaways
- Grubhub announced a data breach that saw unauthorized access to some customer and driver information due to unusual activity traced to a third-party service provider.
- The breach potentially exposed names, email addresses, phone numbers, and partial card details, specifically for a subset of campus diners.
- The company has changed passwords, improved monitoring, and is actively strengthening security controls to prevent similar events in the future.
- While Grubhub Marketplace was not affected, and sensitive information like social security and full payment card details were not accessed, customers are advised to create unique passwords for their accounts.