Is something off with your screen? Viewers are noticing serious picture quality issues
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If your favorite shows have suddenly started looking dull, gray, or downright lifeless on your Roku TV, you're not imagining things.
Across the country, users are reporting a major picture quality problem affecting streaming apps like Disney+, Netflix, and Amazon Prime Video.
What should be stunning HDR visuals are now showing up as washed-out, low-contrast eyesores—and it’s making movie nights miserable for thousands of viewers.
According to multiple posts on Roku’s community forums, users are reporting washed-out colors and poor video quality, especially when watching HDR content.
The problem first appeared on Disney+, but has since been reported across other platforms like Netflix and Amazon Prime Video.
“It makes a ton of shows simply unwatchable. Was looking forward to Andor, and Tuesday night ruined,” one user wrote.
Another added: “It’s frustrating because my young girls love watching Disney movies.”
“This issue has been going on for nearly a week with no fix or timeline on when it will be fixed,” said another frustrated viewer. “This is unacceptable service.”
One post summed up the experience: “After a hard day of work I just want to kick back, relax, and enjoy the convenience of having properly displayed HDR content directly on my Roku TV, but they don’t care.”
The common thread among all complaints is that the issue only appears when HDR is enabled—a setting that’s supposed to enhance visual quality, not ruin it.
Roku responded to the situation on May 1, stating that they are actively looking into the problem.
“We're investigating the Disney Plus HDR content that was washed out after the recent update,” a Roku representative said.
They’ve asked affected users to submit details and examples to help with their internal review.
“We appreciate your cooperation, and we’ll keep you posted,” the company added.
The problem comes just days after Roku introduced two new devices: the Roku Streaming Stick and the Roku Streaming Stick Plus.
These models were announced as upgrades to the Roku Express and Roku Express 4K, promising improved Wi-Fi and voice-enabled remotes at a $29.99 price point.
The launch aimed to compete directly with similar devices, including Amazon’s Fire TV Stick, which currently costs more.
But while new products make headlines, current Roku TV owners are still stuck dealing with this frustrating HDR bug.
Many have turned to Roku’s forum to ask for fixes, updates—or just someone to acknowledge their issue.
The only confirmed workaround at this time appears to be disabling HDR manually, which can lower visual quality overall.
In the meantime, free streaming apps like Tubi and Pluto TV remain popular options for viewers looking for basic, non-HDR content.
These apps offer free and legal TV shows and movies, supported by ads and available on most Roku devices.
Read next:
Have you noticed color issues or strange visuals on your Roku TV? Did HDR make your favorite show look worse instead of better? Drop your thoughts in the comments—we want to hear how you're handling it.
Across the country, users are reporting a major picture quality problem affecting streaming apps like Disney+, Netflix, and Amazon Prime Video.
What should be stunning HDR visuals are now showing up as washed-out, low-contrast eyesores—and it’s making movie nights miserable for thousands of viewers.
According to multiple posts on Roku’s community forums, users are reporting washed-out colors and poor video quality, especially when watching HDR content.
The problem first appeared on Disney+, but has since been reported across other platforms like Netflix and Amazon Prime Video.
“It makes a ton of shows simply unwatchable. Was looking forward to Andor, and Tuesday night ruined,” one user wrote.
Another added: “It’s frustrating because my young girls love watching Disney movies.”
Users are reporting a major picture quality problem affecting streaming apps like Disney+, Netflix, and Amazon Prime Video. Image source: CNET / YouTube
“This issue has been going on for nearly a week with no fix or timeline on when it will be fixed,” said another frustrated viewer. “This is unacceptable service.”
One post summed up the experience: “After a hard day of work I just want to kick back, relax, and enjoy the convenience of having properly displayed HDR content directly on my Roku TV, but they don’t care.”
The common thread among all complaints is that the issue only appears when HDR is enabled—a setting that’s supposed to enhance visual quality, not ruin it.
Roku responded to the situation on May 1, stating that they are actively looking into the problem.
“We're investigating the Disney Plus HDR content that was washed out after the recent update,” a Roku representative said.
They’ve asked affected users to submit details and examples to help with their internal review.
“We appreciate your cooperation, and we’ll keep you posted,” the company added.
The problem comes just days after Roku introduced two new devices: the Roku Streaming Stick and the Roku Streaming Stick Plus.
These models were announced as upgrades to the Roku Express and Roku Express 4K, promising improved Wi-Fi and voice-enabled remotes at a $29.99 price point.
The launch aimed to compete directly with similar devices, including Amazon’s Fire TV Stick, which currently costs more.
But while new products make headlines, current Roku TV owners are still stuck dealing with this frustrating HDR bug.
Many have turned to Roku’s forum to ask for fixes, updates—or just someone to acknowledge their issue.
The only confirmed workaround at this time appears to be disabling HDR manually, which can lower visual quality overall.
In the meantime, free streaming apps like Tubi and Pluto TV remain popular options for viewers looking for basic, non-HDR content.
These apps offer free and legal TV shows and movies, supported by ads and available on most Roku devices.
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