She parked in an open lot, expecting a routine stop with no signs or warnings in sight.

But within just 30 minutes, everything changed, and what began as an ordinary stop quickly spiraled into a dispute no one expected.

A costly tow turns into a two-year nightmare​

The woman, who ran a food truck business called Crazy Tacos, had parked in what she believed was a safe, vacant lot.

What happened next was the beginning of a two-year ordeal. In just half an hour, her only vehicle and means of income were gone.

The towing company responsible, Haney’s Trucking and Tow, would later be accused of using aggressive, predatory practices.

She was hit with thousands in towing fees and was told she had to pay up if she ever wanted to see her truck again.


Instead of returning the vehicle quickly, the company kept it for a shocking 699 days. Worse, they reportedly attempted to transfer ownership of the truck during that time.

The law said one thing—this company did the opposite​

Missouri law clearly states that the property owner must be present at the time of towing. That was not the case here. Her legal team took note of this and began to compile a detailed case.

When she finally recovered the vehicle, it was in terrible condition—missing equipment and barely functional.

Rather than give in, she decided to pursue justice. She documented everything and filed a complaint with the Missouri Attorney General’s office.

She then took legal action. Attorney Brianne Thomas, one of her representatives, said, “They towed the truck after 30 minutes; they towed illegally.”

A jury sends a clear message to the towing industry​

After a lengthy legal process, the jury sided with her. She was awarded $7.1 million in damages. That included $6.9 million in punitive damages and $200,000 in compensatory damages.

The towing company has since shut down operations, changed its name, and left its former offices vacant.

Philip Danaher, another attorney involved, stated, “The people of Kansas City spoke loud.” He added, “They spoke not just to this community but to the entire towing industry, and they said it’s not going to happen here, it’s not going to happen anywhere.”



Also read: Drivers are finally catching a break—new law slashes unfair towing fees starting July 1

She followed five key steps—and it paid off big​

Here’s what she did—and what anyone in a similar situation should consider:

1. Know your local laws
   • Rules for towing vary by city and state. Take time to research what applies in your area.
2. Be alert for warning signs
   • Even if a lot appears empty, check for signage, fencing, painted curbs, or marked fire lanes.
3. Document everything
   • Take pictures of where you parked, nearby signs (or the lack of them), and ask for tow authorizations.
4. Don’t just pay the fee without asking questions
   • If the situation feels suspicious—question it. Missing signage or sky-high fees can be red flags.
5. File a formal complaint
   • Reach out to the Attorney General or local consumer protection agency. As this case shows, it can work.

If your car is towed, act fast. Wrongfully or not, the clock starts ticking the moment your car is towed. Here’s what to do:

• Find out why it was towed.
  • Look for signs or unpaid citations. Understanding the reason helps you find the right contact.
• Locate the vehicle.
  • Towing companies are usually required to post contact information or send notice.
• Don’t delay.
  • Daily storage fees can quickly add up. Retrieve your vehicle as soon as possible.
• Keep records.
  • Save all receipts, take photos, and get documentation. You’ll need it if you choose to contest.
• Challenge it if needed.
  • Deadlines for complaints are often short. Take immediate action if you believe it was wrongfully towed.
• Talk to a lawyer.
  • Many lawyers offer free consultations and can help determine if you have a valid case.

Also read: Avoid a $250 hit to your wallet! Are you towing illegally under this new parking law?

Elsewhere, a small sticker mistake sparked a new law​

Another case shows that even seemingly minor towing incidents can make waves. A man in Connecticut had his car towed simply for placing his parking sticker on the driver’s side window instead of the windshield.

He hadn’t been given any guidance on where to place the sticker. Despite the mix-up, the towing company didn’t hesitate. The driver was forced to pay $200, and the cost kept rising daily.

But the story didn’t end there. The incident sparked enough attention to inspire a new law. Now, drivers in the state are given 72 hours to correct similar minor mistakes before facing towing.

For many, a vehicle is more than just a way to get around. It can represent freedom, stability, and income.

Predatory towing threatens all of that. But as this case proves, you can fight back—and win.

Read next: Driver hit with outrageous parking bill after towing car from their own home
Have you faced towing trouble that felt unjust? Did you take action—or do you wish you had? Leave a comment below to share your experience and help others in the community stay informed.