Shoppers frustrated over sudden change to Joann’s gift card policy
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What if something you thought had value suddenly became useless?
A recent change at a popular retailer has left many customers frustrated.
Now, shoppers are wondering what this means for them.
Joann’s decision to stop accepting gift cards has left many customers feeling blindsided.
With all 800 stores set to close, shoppers expected to use their remaining balances during the going-out-of-business sales—but instead, they’re being turned away.
Shoppers have taken to social media platforms to share their frustration, calling the move “wrong” and “upsetting.”
“I just want you to know how incredibly upsetting it is that you cut off our ability to use gift cards,” one person wrote.
Another shared their disappointment, saying they lost $40 after missing their chance to redeem their balance.
Some customers in Maine believe the decision conflicts with state laws protecting gift card balances.
According to Maine regulations, “a period of limitation may not be imposed on the owner's right to redeem the gift obligation.”
A broadcasting company has reached out to Joann’s for comment, but the retailer store has not yet responded.
The company had originally planned to close 500 stores but later confirmed that all 800 locations would shut down.
The decision follows Joann’s second Chapter 11 bankruptcy filing in a year. Retail liquidator GA Group and Joann’s term lenders won the bid for the company’s remaining assets.
Joann’s stated that leadership and advisors “made every possible effort to pursue a more favorable outcome that would keep the company in business.”
They also promised an “orderly wind-down of operations” to reduce the impact on customers and employees.
Going-out-of-business sales began on February 15 and are expected to last for months.
The company has stated that only in-store inventory will be included in the sales.
Do you have an unused Joann’s gift card? How do you feel about the sudden policy change? Let us know in the comments.
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A recent change at a popular retailer has left many customers frustrated.
Now, shoppers are wondering what this means for them.
Joann’s decision to stop accepting gift cards has left many customers feeling blindsided.
With all 800 stores set to close, shoppers expected to use their remaining balances during the going-out-of-business sales—but instead, they’re being turned away.
Shoppers have taken to social media platforms to share their frustration, calling the move “wrong” and “upsetting.”
“I just want you to know how incredibly upsetting it is that you cut off our ability to use gift cards,” one person wrote.
Another shared their disappointment, saying they lost $40 after missing their chance to redeem their balance.
Some customers in Maine believe the decision conflicts with state laws protecting gift card balances.
According to Maine regulations, “a period of limitation may not be imposed on the owner's right to redeem the gift obligation.”
A broadcasting company has reached out to Joann’s for comment, but the retailer store has not yet responded.
The company had originally planned to close 500 stores but later confirmed that all 800 locations would shut down.
The decision follows Joann’s second Chapter 11 bankruptcy filing in a year. Retail liquidator GA Group and Joann’s term lenders won the bid for the company’s remaining assets.
Joann’s stated that leadership and advisors “made every possible effort to pursue a more favorable outcome that would keep the company in business.”
They also promised an “orderly wind-down of operations” to reduce the impact on customers and employees.
Going-out-of-business sales began on February 15 and are expected to last for months.
The company has stated that only in-store inventory will be included in the sales.
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