You may never have to leave home for Amazon returns again—how the new USPS pickup works

If you’ve ever hesitated to return an online purchase because the thought of leaving home felt like too much effort, there’s finally a reason to relax.

A new partnership between Amazon and the United States Postal Service (USPS) is changing the way returns are handled, making it possible to send packages back without stepping outside your door. This quietly launched service brings doorstep convenience to shoppers who prefer to skip long lines and crowded stores.

Amazon returns, now at your doorstep​

For years, Amazon has made returns relatively painless, with thousands of drop-off locations. But for many older Americans, the hassle of packing up a box, printing a label, and making a special trip out was still a barrier—especially if mobility is a concern or you simply prefer to avoid crowded stores.

Enter the new USPS partnership. As of this summer, Amazon has started rolling out a service that lets you schedule a USPS pickup for your return right from your doorstep. No more lugging boxes to the car or waiting in line at the post office. Just set your package outside, and let the mail carrier do the rest.

Also read: You won't believe how fast you'll get your essentials with Amazon's brand-new checkout—could shopping ever be this easy?

Why is Amazon doing this?​

Amazon’s mission has always been about making shopping (and returning) as easy as possible. By adding doorstep pickups, they’re removing one more hurdle for customers, especially those who may have difficulty getting out or simply value their time.

But there’s another side to this story: the USPS. The Postal Service has faced financial and logistical challenges for years, reporting a $1.8 billion loss in controllable expenses in 2024 alone. This partnership could provide a much-needed boost in business for the USPS, helping to keep those familiar blue trucks rolling through your neighborhoods.

Despite its struggles, the USPS remains one of America’s most beloved institutions, second only to the National Park Service, according to a 2024 Pew Research Center survey. This new partnership could help keep it strong for years to come.

Details are still emerging, and Amazon hasn’t made a big splash about the new service yet. As the program expands, we expect to see more cities added and perhaps even more features (like real-time pickup tracking or expanded weight limits).

Also read: Amazon Prime members are getting free same-day groceries—here’s how to snag yours too

Your other return options aren't going anywhere​

Don't worry if the doorstep service isn't available in your area yet—Amazon isn't replacing its existing return network. Four out of five Amazon customers in the US have access to at least one of the company's 8,000-plus drop-off locations, with a label-free, shipping box-free return option available within 5 miles of their home.

These include familiar locations like:

• Whole Foods stores
• UPS Store locations
• Kohl's departments stores
• Amazon Lockers at grocery stores and shopping centers
• Staples office supply stores

Also read: Airman stuns grandparents by posing as delivery driver in emotional surprise

Tips for a Smooth Return Experience​

Double-Check Eligibility: Not all items or locations are covered yet. If you don’t see the USPS pickup option, try again in a few weeks.

Pack Carefully: Make sure your return is securely packed and the label is clearly visible. The easier it is for your mail carrier, the smoother the process.

Communicate with Your Carrier: If you have special instructions (like a preferred pickup spot), leave a note or update your Amazon account accordingly.

Read next:

• Amazon customers report strange messages—and experts say you should take them seriously
• 10 affordable Amazon finds under $31 retirees can’t stop recommending
• USPS just revealed major post office upgrades—here’s what to expect
• Is your mail really safe? Shocking rise in stolen checks as USPS insiders admit troubling issues

Key Takeaways

• Amazon has quietly launched a partnership with USPS, allowing doorstep return pickups for eligible items in selected markets.
• The service permits returns of Amazon items weighing between one and 15 pounds, but Amazon hasn’t specified which cities currently offer this pickup option.
• This new USPS partnership adds to Amazon’s existing return options and does not replace the more than 8,000 drop-off return locations available nationwide.
• Despite ongoing financial difficulties for the USPS, the agency remains highly regarded by the public and may benefit from this collaboration with Amazon.

Have you tried the new Amazon doorstep return pickup? Did it make your life easier—or did you run into any hiccups? Do you have tips for making returns even smoother?