ALDI, appalling? Why shopper swears off store following recent experience
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When we think of ALDI, we often picture the no-frills, cost-effective shopping experience that has won the hearts of bargain hunters nationwide.
However, a recent incident at one of its locations has left a customer so appalled that they've sworn off the store for life, prompting a swift apology from the supermarket chain.
A once-loyal customer took to social media to express their dismay after encountering what they described as “absolutely disgusting” conditions at their local ALDI.
Accompanying their outcry was a photograph that captured the essence of their complaint—a grimy checkout area with a till caked in filth and remnants of old food lodged in the crevices.
An ALDI customer has expressed their intent to never shop at the store again due to what they described as “absolutely disgusting” conditions.
In outrage, the customer expressed, "Dear Aldi, this is absolutely disgusting. The store is filthy!"
The shopper's disgust didn't end there. They lamented over the store's overall cleanliness, pointing out “gross” registers and “filthy” floors that seemed to have been neglected.
The customer also noted a lack of price tags in the freezer section, leaving them to navigate a shopping experience devoid of the basic standards they had come to expect from ALDI.
"There's no prices in the freezer," they shared, together with the hashtags "disgusting" and "do better".
ALDI was quick to address the customer's concerns, acknowledging that the state of the store “certainly doesn't look like a pleasant shopping experience.”
The company expressed a desire to delve deeper into the issue and requested that the customer get in touch with their customer service team for further assistance, saying, "We'd really like to learn more about what you're seeing in your local Aldi store."
Interestingly, this incident seems to be an outlier when it comes to ALDI's reputation for cleanliness.
Other customers chimed in with their own experiences, with one praising their local stores as “always SPOTLESS.” Yet another customer echoed the disgruntled shopper's sentiments, noting, "Our used to be clean! It just went downhill tremendously in the last year or so!"
Source: Mashed / Youtube.
ALDI was also put in the spotlight, promising improvement, after a dissatisfied customer complained on social media about the quality of their customer service.
The shopper said that the employees were giving “disrespect and snarky attitude.” ALDI, in response, said, "We'd love to learn more about your recent experience, so could you please send us a direct message and we'll get you over to our team so they can speak to you further?"
You might be interested: ALDI apologizes for checkout line changes amid customer complaints
Have you ever encountered a situation at a store that made you reconsider your patronage? What do you believe are the non-negotiables when it comes to the cleanliness and service of a shopping establishment? Share your thoughts and experiences in the comments below!
However, a recent incident at one of its locations has left a customer so appalled that they've sworn off the store for life, prompting a swift apology from the supermarket chain.
A once-loyal customer took to social media to express their dismay after encountering what they described as “absolutely disgusting” conditions at their local ALDI.
Accompanying their outcry was a photograph that captured the essence of their complaint—a grimy checkout area with a till caked in filth and remnants of old food lodged in the crevices.
An ALDI customer has expressed their intent to never shop at the store again due to what they described as “absolutely disgusting” conditions. Image source: Mashed / Youtube.
An ALDI customer has expressed their intent to never shop at the store again due to what they described as “absolutely disgusting” conditions.
In outrage, the customer expressed, "Dear Aldi, this is absolutely disgusting. The store is filthy!"
The shopper's disgust didn't end there. They lamented over the store's overall cleanliness, pointing out “gross” registers and “filthy” floors that seemed to have been neglected.
The customer also noted a lack of price tags in the freezer section, leaving them to navigate a shopping experience devoid of the basic standards they had come to expect from ALDI.
"There's no prices in the freezer," they shared, together with the hashtags "disgusting" and "do better".
The shopper posted their grievance on social media along with a photo depicting grime and filth at a store's checkout area. Image source: Mashed / Youtube.
ALDI was quick to address the customer's concerns, acknowledging that the state of the store “certainly doesn't look like a pleasant shopping experience.”
The company expressed a desire to delve deeper into the issue and requested that the customer get in touch with their customer service team for further assistance, saying, "We'd really like to learn more about what you're seeing in your local Aldi store."
Interestingly, this incident seems to be an outlier when it comes to ALDI's reputation for cleanliness.
Other customers chimed in with their own experiences, with one praising their local stores as “always SPOTLESS.” Yet another customer echoed the disgruntled shopper's sentiments, noting, "Our used to be clean! It just went downhill tremendously in the last year or so!"
Source: Mashed / Youtube.
ALDI was also put in the spotlight, promising improvement, after a dissatisfied customer complained on social media about the quality of their customer service.
The shopper said that the employees were giving “disrespect and snarky attitude.” ALDI, in response, said, "We'd love to learn more about your recent experience, so could you please send us a direct message and we'll get you over to our team so they can speak to you further?"
You might be interested: ALDI apologizes for checkout line changes amid customer complaints
Have you ever encountered a situation at a store that made you reconsider your patronage? What do you believe are the non-negotiables when it comes to the cleanliness and service of a shopping establishment? Share your thoughts and experiences in the comments below!
