Are you receiving unexpected packages from Amazon? For one California woman, the situation escalated into a bizarre and exhausting year-long ordeal.

What started as a few surprise deliveries soon turned into hundreds of boxes she never ordered.

The reason behind it highlights a troubling gap in how online returns are managed across international e-commerce platforms.

Kay, a San Jose resident, began receiving Amazon parcels without explanation, each one containing faux-leather car seat covers. At first, she attempted to manage the deliveries by stacking them neatly and even refusing some in hopes the flood would stop. Despite her efforts, the boxes kept arriving, and her driveway soon became impassable. “I couldn’t even get my mother (who is disabled) in the house... it’s just been another form of hell,” Kay told ABC7 News.

She eventually discovered the return address on the labels traced back to a Chinese seller called Liusandedian, which sells car seat covers on Amazon.

The issue stemmed from Amazon’s policy requiring international sellers to provide a US return address or issue a “returnless refund” if a label isn’t provided within two days.

One woman’s bizarre year-long mystery solved. Image source: ANIRUDH / Unsplash

In this case, Liusandedian had falsely listed Kay’s home address as their US returns center, causing customers’ returns to be sent directly to her.

This created a chaotic situation where she became an unintentional middle point in a flawed international shipping loop.

Kay contacted Amazon for help multiple times and claims she was told to either donate the packages or return them via USPS or FedEx.

Also read: Delivery gone disgusting: This Amazon delivery left more than just a package

Amazon has denied giving that advice, but no concrete solution was offered for months, and the deliveries continued. The boxes began obstructing access to her home, leaving her feeling

trapped by a system she had no part in creating. “When we come home, it was like this,” she explained to ABC7 News, describing the pileups on her doorstep.

After a year of getting nowhere, Kay turned to local media outlet KGO-TV for help, which finally drew Amazon’s attention to her case.

Source: ABC7 News Bay Area / YouTube​

The company apologized for the situation and began working with her to remove the packages from her property.

“I am so eternally grateful that you guys are here for us... because reaching out to you, I was in tears that somebody actually got back to me,” Kay said. “After a year of trying to get somebody to just listen to me, it was such a relief!”

Kay’s case shows how a single misuse of personal information—like a mailing address—can lead to serious real-world consequences.

Also read: Amazon Prime delivery is speeding up—here’s how it could change life in your town

Her experience also underlines how gaps in platform accountability can put private individuals in positions of distress without their consent.

As more global sellers list on marketplaces like Amazon, stricter systems are needed to verify return address authenticity. Without proper oversight, similar cases could easily happen again to others.

Read next: Delivery gone disgusting: This Amazon delivery left more than just a package

Key Takeaways

• A San Jose woman received hundreds of Amazon packages over the course of a year containing faux-leather car seat covers.
• The issue occurred because a Chinese seller used her home address as their US returns center, a violation of Amazon's returns policy.
• Amazon allegedly told her to donate the packages or return them herself, which they later denied.
• After she contacted a local news station, Amazon intervened, apologized, and removed the packages from her home.

Have you ever received a package you didn’t order, or been stuck in a customer service nightmare? Share your experiences in the comments below and let us know how you resolved it—or if you're still waiting for someone to listen.

 

[Uma]

We have the opposite problem. Over the course of just a few weeks 2 were purchasing many, many items from what was listed as Amazon Warehouses, taking advantage of the Holiday lower prices. Well it's be nearly 3 months and we have received NOTHING!!! When we track the items they show they've been delivered, to different states. Of course after the fact, we find out every item we purchased was coming from China. Tracking said that items would arrive through either UPS, FEDEX, DHL or USPS. Well unless there's an American postal code on the package USPS won't deliver and they don't deliver items over a certain size. And if the other shipping company don't have any idea what's happened. We have been scammed and are now attempting to get our money back. Having the credit card company dispute and stop the payments from being charged. Don't fall into these traps... Most companies are cheats that suck people in that are still naive enough to believe in honesty and good intentions.

 

[Sister Sharon Paulette]

I agree with Uma. I order from Tumu and the last three months items that should have been free have not arrived or I've given up trying to get them replaced .l get substandard substitutes and not happy with them will stop after this.